Frequently Asked Questions
Please call or stop by for specific labor prices or schedule an appointment.
If you love a previous fit, we can take those measurements and replicate them to any new bike. If your current fit is not ideal and you need a big change, we recommend getting a new fit by a fit specialist.
If you are dreaming of a bike build but are in need of help piecing it together, we can help. For an hourly charge we can consult with you to make sure you are getting the exact parts you need for your build. Take our info and feel free to buy anywhere. If you choose to purchase from us, we will happily waive the consulting fee.
We turn repairs around as quickly as possible. Even at our best the cycling season can leave our board several days out for MAJOR repairs such as tune ups. So if it is too late for an appointment, and you need the work done ASAP, we offer a next day surcharge for $25, and a same day surcharge for $50.
How should I care for my bike between tune-ups?
Lube and wipe down the chain weekly for high mileage riders and monthly for low mileage riders. We prefer Boeshield T9 for most applications.
Check air pressure daily;
Road Bikes (80-120 p.s.i.)
Trail MTB (20-40 p.s.i.)
Check air pressure weekly;
City/Kids (40-80 p.s.i.)
Lube cleat contact points every time chain lube is applied.
OUR RETURN POLICY:
All merchandise must be accompanied with original receipt within 15 days of the purchase date, a refund will be issued to the original form of payment.
After 15 days returns or exchanges are still eligible for a merchandise credit up to 30 days.
Without an original sales receipt, merchandise qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or greater value. Government ID is required for the return.
Final Sale Policy: special orders, clearance items, gift cards and food items are all FINAL SALE items and cannot be returned or exchanged.
We reserve the right to limit or refuse any refund or exchange.
All Bikes and Repairs left over 1 week will incur a storage fee of a $ 1.00 a day. All other Bikes and Repairs left over 30 days will be considered forfeit unless prior arrangements are made and will be sold or donated.